Refund Policy for Software

1. Annual Subscriptions

• If you are dissatisfied with our software during the first 30 days of usage, we encourage you to share your concerns.
• We will work to address the issue, offer an available solution, or provide a timeline for resolution.
• If you remain unsatisfied, we will offer a HALF REFUND and downgrade your account to the Basic Plan with limited features.

2. Discontinuation, Breakage, or Alteration of Features

• If a feature available at the time of your subscription is removed, broken, or discontinued, please notify us immediately.
• If we cannot address the issue in a timely manner, you will be eligible for a PRO-RATED REFUND for the unused portion of your subscription.

3. Customizations

• Customizations requested to tailor the software to your specific requirements will incur additional charges.
• Once delivered and accepted, no refunds will be issued for customized features or modifications.

4. Auto-Renewals

• Subscriptions auto-renew unless canceled.
• Before renewal, we will notify you via email about the renewal amount and payment mode.
• If you forget to cancel a subscription before it renews, you may contact us within two business days of the renewal date to request cancellation. We will process your cancellation and issue a HALF REFUND for the renewal payment.

Refund Policy for Services

1. Annual Subscriptions

• If you are dissatisfied with our services within the first 30 days, let us know your concerns.
• We will address your issues, propose solutions, or provide a timeline for resolution.
• If unresolved, we will issue a HALF REFUND of the service fees paid.

2. Discontinuation, Breakage, or Alteration of Service Elements

• If a service element included in your contract is removed or altered, and we cannot restore it promptly, you will qualify for a PRO-RATED REFUND for the unused portion of your contract.

3. Customizations and One-Time Services

• Customizations or one-time services are developed based on specific requirements and incur additional fees.
• Once delivered and accepted, no refunds will be processed for these services.

4. Auto-Renewals

• Services will auto-renew unless canceled.
• Pre-renewal notifications will detail the renewal fee and payment method.
• For cancellations within two business days of renewal, we will process a HALF REFUND of the renewal payment.

Exceptions to the Refund Policy

Refunds (HALF or PRO-RATED) will not be provided in the following situations:

1. Violation of Terms of Service: If your access to FlexiBilling products or services is suspended or terminated due to a breach of our Terms of Service.
2. Post-Acceptance of Deliverables: Customizations or services that have been delivered and accepted are not eligible for refunds.

Contact Us

For questions or refund requests, please email us at:
Email: support@flexibilling.in
Website: https://flexibilling.in

Thank you for choosing FlexiBilling. We value your business and are dedicated to supporting your success!